Storm Bram 11:30 Update | Wednesday 10th December

Storm Bram continues to bring strong winds and heavy rain across parts of the country. Our teams have been working around the clock, with additional resources in the field and in our call centre, to respond quickly and safely to any damage across the electricity network.With winds exceeding 75mph in areas, combined with treacherous conditions, some repairs have been challenging whilst we make sure our teams are able to work safely to restore power. Safety remains our number one priority.There have been a small number of customers off supply overnight with customers being contacted regarding the provision of hot food and accommodation.We continue to monitor the situation and the inclement weather, please be assured our colleagues will be doing everything they can to restore power as quickly as possible.

Food and accommodation compensation

Food vans have been placed in key locations serving hot food and drinks free of charge to those affected by the storm.

Glenluce: 31 Main Street, Glenluce, Newton Stewart, DG8 0PW. Open from 8:00am.Lockerbie: Victoria Street Carpark, Lockerbie, DG11 2BJ. Open from 8:00am.Beeswing: Outside Village Hall, DG2 8QY, Open from 12:30pm.

* For up to date locations and times please visit our website here: www.spenergynetworks.co.uk/weatherwarning

As mentioned, we have been contacting customers via SMS who have been impacted by Storm Bram and offered food and accommodation where appropriate. However if any of your local residents haven’t been contacted and require hot food today due to Storm Bram, visit our compensation page  or call 105.

How we’re preparing

Across our licence areas, we’ve:

Increased resources within our operational teams, from customer service through to engineers on the ground.Stepped up additional teams to respond to any outages and faults caused by Storm Bram.Reviewed planned works, ensuring critical maintenance is completed where safe to do so and postponing non-urgent activity so teams can be redeployed where needed.

How you can help

We’re asking you to help share simple, practical advice with your community that makes a real difference during severe weather:

Prepare for the weather

Check local forecasts, secure outdoor items.Keep a torch and fully charged mobile phone handyHave some extra blankets nearby, your heating may be affected.Close curtains or blinds to keep warmth in and draughts out.Keep fridge/freezer doors closed to maintain temperature, check your appliance manual for how long food stays safe.

Staying safe and up to date

Stay well clear of any damaged or fallen power lines – they may still be live and extremely dangerous.You can keep up to date with any faults in your area by using our postcode checker www.spenergynetworks.co.uk/postcode and by following our X/Twitter channel @spenergynetwork.Report any power cuts or damage immediately by calling 105 – it’s free and connects you straight to SP Energy Networks.

Why this matters

Experience shows that preparedness reduces risk – to people, property and the time it takes to restore power. Small actions, like checking a torch battery or sharing the 105 number, can have a big impact when the weather turns.We have a Priority Services Register for customers who may need extra support in a power cut. Find out more here.If you need to get in touch with us directly, please don’t hesitate – we’re here for you.Thank you, as always, for your continued support in helping keep communities safe and connected.